AI in apartment blocks: what it may change for residents

Apartment block management is one of the most administration-heavy everyday services: a long list of invoices, payments, fault reports, residents' meetings and minutes. According to a report by THT – a specialist magazine covering apartment blocks and the property market, the opening presentation at the 17th Common Representatives' Day and Apartment Block EXPO demonstrated practical applications of artificial intelligence. We have gathered which tasks AI could help with, what residents may gain from it, and which questions are worth asking before a residential community decides to introduce digital solutions.

Which tasks can AI take over from the common representative?

According to THT's report of 13 October 2026, automation affects several areas of apartment block management that have so far required a great deal of manual work. The magazine highlights the following:

• automatic bookkeeping, meaning the machine-based recording and organisation of payments and expenditure;
• intelligent fault reporting, which receives and forwards residents' reports;
• documents produced in seconds, such as notices and letters;
• AI-based customer service to answer residents' questions;
• minutes of residents' meetings.

What these have in common is that they are repetitive, rules-based tasks. That is why the greatest time savings may be achieved here, which in principle leaves the common representative with more time for personal consultations and the building's technical matters.

Already available: a legal assistant for common representatives

This is not just about plans. According to THT's report from March 2026, THT's legal artificial intelligence assistant has become available free of charge on the eHÁZ platform. According to the magazine, the tool was tested during a four-month beta period with more than 5,000 real user interactions.

The same report also says that an AI-based customer service module is being developed that will be directly available to residents. This could be an important step: until now, such tools have primarily supported the work of managers, while residents have at most noticed their effects indirectly.

At the same time, it is worth bearing in mind that even a thorough test period does not mean that a program assisting with legal questions will never make mistakes. This kind of assistant may be suitable for quick orientation, but it does not replace the opinion of a professional.

More accurate budgeting, more predictable refurbishment

Artificial intelligence may also play a role in financial planning. According to an analysis by REM189, AI could enable more accurate budget planning and multi-stage forecasts based on energy and financial data from previous years. The analysis also highlights that the technology could help optimise buildings' energy management and track the development of the refurbishment fund.

From residents' perspective, this could mean that better-founded figures are put on the table at the residents' meeting, and that it becomes easier to foresee when a larger expense will become necessary. Whether this actually results in lower service charges may vary from building to building, and also depends on the quality of the data.

What could residents gain from this?

The most tangible change may be speed. If a fault report is recorded immediately, and residents quickly receive answers to their simpler questions, this could reduce the frustration many feel because of slow administration.

Transparency could be similarly useful. Machine-based bookkeeping and orderly documentation may make it easier for owners to follow what the community is spending money on. And minutes prepared more quickly could mean that decisions taken at residents' meetings reach everyone sooner.

Data protection: residents' personal data require special attention

During apartment block management, names, contact details, arrears and payment data are also generated, so data protection is a key issue. An analysis by Adózóna warns that the use of AI in apartment block management may involve significant GDPR and data protection risks. The portal also suggests that more recent decisions of the Curia may point towards stricter data processing expectations for common representatives and apartment blocks; the exact details are worth clarifying with a legal professional.

In practice, residents can ask the common representative which digital tools are being used, where the data are stored, and who can access them.

Who is responsible if the algorithm gets it wrong?

If an AI tool gives an incorrect legal answer, or records an item incorrectly in the accounts, the question arises whether liability falls on the software developer, the common representative or the apartment block itself. This is not a theoretical problem: a wrong deadline or a mistyped amount can have real financial consequences.

Some market participants also emphasise caution. According to a blog post by HBPM Kft., tools such as ChatGPT can significantly reduce day-to-day administrative burdens, but the materials they produce must in every case be reviewed by a human. It may also be worth apartment blocks setting out in the service contract how and under what checks the manager uses such tools.

The biggest obstacle is not the technology

THT already described the profession's renewal as unavoidable in the title of its report, while the developer side emphasises the maturity of the tools. However, property-sector analyses also draw attention to another aspect. According to a summary of the topics of Proptech Hungary's 2026 conference, the main barrier to technological transition is no longer the lack of software, but human and organisational resistance, distrust and lack of preparedness.

According to the summary, successful transition also requires preparing both residents and managers. This is especially true in an apartment block, as residents' ages and digital literacy can vary greatly, and a new system only works well if everyone is able to use it.

What should residents watch for if AI appears in their building?

Artificial intelligence may bring faster administration, more orderly finances and more transparent documentation to apartment blocks, but it will not solve every problem on its own. A few points that may be worth raising at the residents' meeting or with the common representative:

• which tasks are carried out by machine tools, and which are checked by a human;
• where residents' personal data are stored, and under what conditions;
• what happens if an automatic response or accounting entry proves to be incorrect;
• how those who do not like using digital platforms can handle their matters.

This summary is general information and does not constitute legal or data protection expert advice; in a specific case, it is worth consulting a professional.